Ok... this (http://www.break.com/index/verizon_wireless_has_trouble_with_math.html) is hilarious!! I mean not in the sense that it is hilarious, but in the fact that it could actually happen. Long... but you get the point after a few minutes.

That guy had amazing patience. I would have lost it a few minutes into the conversation. It was hilarious, in a pathetic sort of way :)

That is funny. Just this past weekend I was in a shoe store that had a sign selling something at discount for 49 cents. However the sign read 'cent .49' (cent = cent sign which is no longer on my keyboard - which is probably also the reason people don't understand these things, lol).

Also, I'd love to know what/how Verizon corp responds to him. Like is there at least one old guy that remembers math.

Oh god... that poor guy.

Actually, this reminds me I've got a charge in dispute with a company I've got to deal with. Makes me want to scream.

That was really, really painful. If you're a masochist like me, you can read about what happened after at: http://verizonmath.blogspot.com/

LOL! Thanks for posting that, I was wondering...
"Verizon Wireless is committed to delivering outstanding customer satisfaction. We offer quality products and services on the nation's most reliable network, and deliver the industry's best customer service - online, over the phone and in-person."

In my calls to Verizon - prior to the explosion caused by all this, and in the sentiments of people who posted here about their own experiences, it appears that the CSR is not really tasked with "satisfying" the customer so much as they are tasked with dealing with them, or making them go away. In my call specifically, there were a number of problems, but I will focus on just one - the redirection to the web feedback form. Many CSRs have posted on this blog and have specifically commented that they would never do that. I have never had that happen to me before. This was a first, and it hardly demonstrates "the industry's best customer service." I think this was not specifically the fault of the floor manager, but more a fault of the framework in which she has to work.

Ok, this is going to sound a bit sappy but...

Doesn't it seem like the Internet is allowing people to hold a little more power and find ways to influence these huge monolithic businesses that have been screwing us over for ... well... ever? Dang, I need a way to start recording phone calls! (If it isn't illegal).

Here's the sappy part... perhaps Time Magazine is correct in saying that the Person of the Year is: You! Rather than what I figured was them just trying to butt-kiss their diminishing subscriber base.

Was that in Canadian dollars and cents.

Or US dollars and cents?